Kilian

        THE LIQUORS

          • ANGELS' SHARE
          • ROSES ON ICE

        NEW IN

          • New arrivals
          • Best Sellers
          • Online exclusives
          • Limited edition
          • Online exclusive sample set
          • Floral perfumes
          • Travel format
          • Boutique exclusives
          • All fragrances
          • 50ml refillable sprays and clutches
          • 50ml refills
          • 250ml carafes
          • 30ml travel sizes

        Perfumes

          • The Fresh
          • Roses on Ice
          • Moonlight in Heaven
          • Bamboo Harmony
          • Flower of Immortality
          • Vodka on the Rocks
          • Lemon in zest, Lugano
          • Water Calligraphy
          • SHOP ALL
          • The Narcotics
          • Good girl gone Bad by KILIAN
          • Good girl gone Bad by KILIAN EAU FRAÎCHE
          • Good girl gone Bad by KILIAN - EXTREME
          • Love, don't be shy
          • Rolling in Love
          • Woman in Gold
          • Do it for Love
          • Forbidden Games
          • Liaisons Dangereuses
          • Rose Oud
          • Voulez-vous coucher avec Moi
          • Beyond Love, prohibited
          • In the city of Sin
          • SHOP ALL
          • The Cellars
          • Angels' Share
          • Straight to Heaven, white cristal
          • Black Phantom - "MEMENTO MORI"
          • Intoxicated
          • Amber Oud
          • Playing with the Devil
          • Gold Knight
          • Apple Brandy, New York
          • Noir Aphrodisiaque, Paris
          • A taste of Heaven, absinthe verte
          • Sacred Wood
          • Single Malt, London
          • SHOP ALL
          • THE SMOKES
          • Dark Lord - "EX TENEBRIS LUX"
          • Smoke for the Soul
          • Back to Black, aphrodisiac
          • Light My Fire
          • Musk Oud
          • Royal Leather, Mayfair
          • Pearl Oud, Doha
          • SHOP ALL
          • THE LIQUORS
          • ANGELS' SHARE
          • ROSES ON ICE

        MAKEUP

          • LIMITED EDITION - The Nudes
          • KILIAN LOOKS
          • SATIN PERFECT RED SCENTED LIPSTICKS
          • MATTE PERFECT RED SCENTED LIPSTICKS
          • SHOP THE COLLECTION

        GIFTS

          • HOLIDAY COLLECTION
          • CHINESE NEW YEAR SELECTION
          • GIFT FINDER
          • GIFTS FOR HER
          • GIFTS FOR HIM

        ACCESSORIES

          • FOR THE BODY
          • Scented hand cream
          • Candles
          • Do It for Love
          • THE CLUTCHES AND THE COFFRETS
          • The Dawn
          • The Dusk
          • The Dandy
          • The Phantom
          • The Muse
          • ALL THE CLUTCHES
          • THE TRAVEL ATOMIZERS
          • White travel atomizer
          • Blue travel atomizer
          • Black travel atomizer

        The Brand

          • About Kilian
          • The Founder: Kilian Hennessy
          • Art and Culture inspirations
          • My obsession is to make perfume visible
          • True Luxury Should Last Forever
          • Discover
          • Perfume Stories
          • Travel with Kilian City Guides

        ONLINE CONSULTATION

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              Orders

              KILIAN ORDERS

              Click on one of the links below to jump to the listed section:

              • ORDER PROCESSING
              • ORDER STATUS
              • ORDER CANCELLATIONS
              • MAXIMUM PURCHASE POLICY
              • TEMPORARILY OUT OF STOCK
              • PAYMENT OPTIONS
              • SECURITY ONLINE
              • PROMOTIONAL OFFER CODES
              • GIFT WRAP SERVICE

              ORDER PROCESSING

              • Orders are processed and shipped on business days only (Monday through Friday, excluding Holidays).
              • Orders placed on Holidays or Weekend Days will be processed the following business day.
              • Orders with standard delivery are processed within 2 - 5 business days.
              • Orders with next day delivery will be processed the same business day if the order is placed by 3:00 PM.

              What if I don't feel comfortable providing my credit card information online?

              You may submit your order via telephone at 0808 164 5842.

              ORDER STATUS

              Where is my order?

              You can access your order status and history by signing in and viewing in your account. You may also reach us for status updates, 24/7 at 0808 164 5842 or email us.

              Check the status of your most recent orders at bykilian.co.uk. Click on the Order Status link and login to your Account to view the status of your orders.

              To track your order, click on the tracking number next to the order to view the delivery status of your order.

              *Please note: Some carriers may not have tracking information available for up to 24 business hours after the order is shipped.


              ORDER CANCELLATIONS

              If you would like to cancel an online order after it has been placed, please contact us by phone at 0808 164 5842 within one hour of placement. We will do our best to accommodate your request. Once an order is processing, we regret that it cannot be changed or cancelled.

              An order, or part of an order, may be cancelled because:

              • Item(s) are not available
              • Difficulty in processing payment information
              • Cannot ship to the address provided
              • A duplicate order was placed
              • By customer request
              • Purchase limits have been exceeded

              If your order is cancelled, you will receive an email notice to advise you of the cancellation. You will not be billed for any cancelled items. If you have questions about a cancelled order, please contact our Online Service Experts at 0808 164 5842.

              TEMPORARILY OUT OF STOCK

              If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item.Please be assured that you will not be charged for any item until it is dispatched. If for any reason you wish to cancel a backordered item prior to its shipment, please contact us at 0808 164 5842 and we will be happy to assist you.

              MAXIMUM PURCHASE POLICY

              We must limit orders to six (6) of any single item, with a maximum purchase of £5000 and 12 items per customer. Orders exceeding these limits are subject to cancellation. In addition, we must also limit orders to no more than three (3) orders per customer per day. If you have any questions Contact Us and we will be happy to assist.

              PAYMENT OPTIONS

              We accept the following payment methods:

              • American Express
              • MasterCard
              • Visa
              • PayPal

              Important information: For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

              PAYMENT AUTHORISATION

              All purchases are subject to bank authorisation prior to processing. Only authorised purchases will be processed and dispatched.

              PAYMENT AUTHORISATION HOLDS

            • The issuing bank for your payment card will place a hold on the funds in your account in the amount of your purchase when an order is authorised. This action reserves the funds for the pending charge.
            • If an order is cancelled, the authorization hold will be removed by the issuing bank as per their policies. Each bank determines the time an authorisation hold is kept on an account before it is released. For details on the removal of authorisation holds, please contact the issuing bank’s customer service.

              SECURITY ONLINE

              At Kilian, we understand how important security is to you. When you place an order at bykilian.co.uk, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We employ government approved encryption software. To find out more about SSL encryption software go to:

              http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl

              In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:

              • AOL 5.0 and higher
              • Internet Explorer 5.0 and higher
              • Mozilla Firefox
              • Netscape 6.0 (Windows only)
              • Safari
              • Google Chrome
              PROMOTIONAL OFFER CODES

              Simply enter your offer code in the text box marked “Offer Code” on the Billing page during the Checkout process. When an offer code is accepted, it will be displayed on the “Order Review” page. Only one offer code may be used per online order.

              GIFT WRAP SERVICE

              Gift Wrap is complimentary on all orders.

              Gift orders always receive special care at Kilian Online. We will be happy to create a beautiful gift package and include a note card with your personal greeting.

              If you wish to have your Kilian Online order packaged as a gift, simply click on the "Gift-Wrap" option during "Checkout". If you wish to include your personal greeting, please enter it in the text box provided.

              Please note: Multiple items within a single gift order will be presented as one gift package.

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              • Orders

                • Order Processing
                • Order Status
                • Order Cancellations
                • Temporarily out of stock
                • Maximum Purchase Policy
                • Payments Options
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                • Payment Authorisation Holds
                • Security Online
                • Promotional Offer Codes
                • Gift Wrap Service
              • Returns & Exchanges

                • BY KILIAN INC. Satisfaction Guarantee
                • Return/Exchange Instructions
                • Damaged Items
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              • Other Information

                • General Terms and Conditions for Online Product Sales
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              How do we use your data? Your email address will be used only to send you By Kilian newsletters and information about By Kilian products, events and offers. You can unsubscribe at any time by clicking on the unsubscribe link in each newsletter. For more information on By Kilian, a trading company of Estée Lauder Cosmetics Limited privacy practices, please see our Privacy Policy.
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