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We are really very sorry but some of our carrier partners are currently experiencing delays delivering our orders at the moment. They are working really hard to get your products to you as soon as possible. As a result our Consumer Care team are extremely busy and it is taking us longer than usual to respond to enquiries. We really appreciate your patience and ask that you keep checking your tracking information for updates. Thank you for your understanding.


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    How do we use your data? The above information is necessary to process your request (except as otherwise indicated) and respond to your queries. This information will be recorded and forwarded to By Kilian, a trading company of Estée Lauder Cosmetics Limited services in charge of handling users’ requests. In accordance with applicable law, you have the right to request and, if applicable, obtain, free of charge, in particular, access to and rectification or erasure of your personal data and to object to the processing of your personal data. If you wish to exercise these rights, please contact us at INFOKL@BYKILIAN.CO.UK. For more information on By Kilian, a trading company of Estée Lauder Cosmetics Limited privacy practices and your rights, please see our Privacy Policy.

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    If you have an enquiry please call us on 0808 164 5842 for assistance.